Product Reviews

Wexler Step 2: Intensive Hydrator - Resurfacing Microbrasion System

Boosts skin's natural hydration for smoother, more alive-looking skin
Average Customer Rating:
2.2 out of 5
2.2
 out of 
5
2 of 5(40%)customers would recommend this product to a friend.
Customer Reviews for Wexler Step 2: Intensive Hydrator - Resurfacing Microbrasion System
Review 1 for Step 2: Intensive Hydrator - Resurfacing Microbrasion System
Overall Overall Rating Rating
1 of 5
1 of 5
Overall Price Value Rating
1 of 5
1 of 5
Overall Performance Rating
4 of 5
4 of 5
Overall Ease of Use Rating
1 of 5
1 of 5
Reviewed by:Robin R
Location: Newark, OH
My Age: 35-44
Usage: daily
Skin Type: combination
Posted: February 11, 2016
New packaging is faulty
"I have ordered this item before, without problems getting the pump to work. I just ordered 2 new bottles of the hydrator this time, and first had to figure out how to get the pump to show, basically twisting the top, no big deal. Then I tried pressing down on the pump, and nothing came out. So I kept pressing over and over, thinking it must need primed first. Still nothing. I did this over 50 times, and nothing came out. So I figured a faulty bottle. Opened the next package and took that one out. Same thing, nothing. I now have no product to use on my face, and 2 defective packages. Reading the reviews I wonder if there is anything in these bottle to begin with? When you shake them, you dont hear anything. I haven't disected them apart yet, was planning on taking these to the store and allowing them to figure out how to get them working (I doubt they will, after reading things here). I really wanted to add this to my regime, but if this is what I can expect, I'll skip the hefty price tag and save money and frustration in doing so."
6 of 6 people found this review helpful.
Review 2 for Step 2: Intensive Hydrator - Resurfacing Microbrasion System
Overall Overall Rating Rating
3 of 5
3 of 5
Overall Price Value Rating
1 of 5
1 of 5
Overall Performance Rating
5 of 5
5 of 5
Overall Ease of Use Rating
5 of 5
5 of 5
Reviewed by:enelia
Location: Washington, DC
My Age: 25-34
Usage: weekly
Skin Type: sensitive
Posted: October 31, 2014
More like 0.25 oz. inside the bottle!!!
"I love Wexler products. I love THIS product. Unfortunately, when I couldn't get any of the serum out of the bottle, I decided to open the darn thing up and I quickly realized--after reading all the reviews on here--that the bottle was only halfway full. This is really disappointing considering the price of the product--and how good it is. I will be going back to the store promptly to have them investigate this issue--and will be calling customer service to talk with them about it. I am sad to be giving the product 3 stars--since it really works VERY WELL. The fact that the bottle is only half full--shouldn't be the reason this product gets less stars--but alas it does when Bath and Body Works/Wexler seems to not have done anything to rectify this problem =("
24 of 24 people found this review helpful.
Review 3 for Step 2: Intensive Hydrator - Resurfacing Microbrasion System
Overall Overall Rating Rating
2 of 5
2 of 5
Overall Price Value Rating
1 of 5
1 of 5
Overall Performance Rating
2 of 5
2 of 5
Overall Ease of Use Rating
1 of 5
1 of 5
Reviewed by:PAUT 11
Location: Huntington Beach, CA
Posted: October 14, 2014
buyer beware
"I would suggest to all who have re-ordered this to open the packaging and measure the amount that is actually inside. You may be surprised by what you find, as I was after reading these reviews about smaller amounts and curiosity got to me, needless to say after this review I'm on my way to the store and will never support or promote this product again!"
16 of 16 people found this review helpful.
Review 4 for Step 2: Intensive Hydrator - Resurfacing Microbrasion System
Overall Overall Rating Rating
2 of 5
2 of 5
Overall Price Value Rating
2 of 5
2 of 5
Overall Performance Rating
2 of 5
2 of 5
Overall Ease of Use Rating
4 of 5
4 of 5
Reviewed by:DevNYLady
Location: New York
My Age: 45-54
Usage: daily
Skin Type: normal
Posted: December 2, 2013
Not sure about product
"I overall like Wexler products although I can't say that I see incredible results from any of them. And with this product, I'm not sure if and what this product does for my skin. I know that the exfolliant (step 1) works nicely, but I can't say that I put the hydrator on my skin and notice results, making me wonder how much is hype. I see that the other reviewers like the product but don't like the packaging. I agree with them wholeheartedly about the packaging. I find it very frustrating that you can't see the product to know how much you're getting for what you spend or how much you have left as you use it. I do not use the quarter size dollop as suggested - I use much less as a smaller amount covers my face, but I also find that if runs out before the exfolliant does. So something is definitely wrong with the amount given per package. Yes, I hope that Wexler is paying attention to these reviews."
15 of 15 people found this review helpful.
Review 5 for Step 2: Intensive Hydrator - Resurfacing Microbrasion System
Overall Overall Rating Rating
3 of 5
3 of 5
Overall Performance Rating
5 of 5
5 of 5
Overall Price Value Rating
1 of 5
1 of 5
Reviewed by:Tamara54
Location: Mesa, AZ
My Age: 45-54
Usage: daily
Skin Type: normal
Posted: August 19, 2013
Pump Issues
"I have been using this product for years. I was pleased when they put the two step resurfacing products into two packages however 3 of the last 4 Step 2: Intensive Hydrator hasn't worked. When I exchanged the last one I tried the pump before leaving the store and the first one I tried didn't work. I've seen the comments regarding the amount of product and wonder if it might be faulty packaging that it isn't allowing all of the product to come out. They've been out of stock for a while now and I'm hoping they are working on a better bottle."
18 of 19 people found this review helpful.